The Co-op - UTS

Reviews about The Co-op - UTS

• Jonathan Chan

  10.05.2018
  ★ ☆ ☆ ☆ ☆
  I would give NEGATIVE stars if possible.
  Very Poor response time, Incompetent customer service, bordering on Scam-like behaviour.
  
  I ordered a book online. They got back to me saying it's not in stock. It took them over a month to give me any news about what they were going to do about it.
  A "Customer Service Representative" named Angus emailed me saying they have a similar product and asked if I wanted to proceed with the transaction, if not I could arrange a refund.
  I got back to him within 24hrs saying I DID NOT want to proceed and requested a refund.
  The next day I get a confirmation saying that it's in the post and heading my way.
  
  I tried calling the Customer Service line (during business hours) and only got an automated voice saying all their staff are busy, and then it automatically hung up on me.
  I emailed Customer service using their own website stating my case. It's been over a week and I've not gotten and response at all.
  
  Now I have a product that I do not want, nor did I give authorisation to send to me.
  Thanks a lot Co-op.

About coop.com.au

The Co-op Online Bookshop | Textbook Specialist
The Co-op has Australia's largest range of textbooks, as well as fiction & non-fiction, tech items, gifts & more. Visit us today for great value & fast delivery!.

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